Churches urged to develop crisis response plans_102003
Posted: 10/17/03
Churches urged to develop crisis response plans
By John Hall
Texas Baptist Convention
It may not be a bus wreck. It could be a tornado, flood or fire. But chances are, every church will face a crisis some time.
Congregations need to be prepared, according to Baptist General Convention of Texas staff.
“It's not if it's going to happen. It's when. Trauma is going to come to every community,” said Milfred Minatrea, associate coordinator of the BGCT Church Missions and Evangelism Section.
Churches should designate a crisis response committee before a dire situation occurs, recommended Sonny Spurger, associate director of the BGCT office of minister/church relations. Members should have a variety of talents and backgrounds to provide a well-rounded knowledge base.
They should be armed with the contact information of appropriate authorities, networks and assistance programs, he added.
The committee, in conjunction with church leadership, should write out a plan of action that covers how the congregation will minister during a crisis–to members, visitors, the community at-large and through the media, convention leaders agreed.
Congregations should assess which crisis situations are more likely to happen in their contexts, Minatrea suggested. For example, floods are more likely to happen near rivers or the coast. Tornados are a threat in North Central Texas.
Leaders also should consider how the church would respond if a crisis hits while people are in the church's facilities, Minatrea continued. This should include identifying safe areas in the church's facilities and the best routes to get to those areas. Volunteers should be trained in the action plan and in grief counseling.
Ways to serve and minister to non-members who are in the buildings should be included in the plan, Minatrea said. And measures to care for children and to contact family members in other locations should be known.
The church also must keep its role in the community in mind when forming a crisis action plan, Minatrea cautioned. In addition to preparing for ministry to relatives of anyone injured or killed in a tragedy, plans should be made to help friends and acquaintances also.
The BGCT can connect local churches with chaplains to help with counseling when needed.
Bobby Smith, director of the BGCT chaplaincy relations office, encourages Christians to remember grieving is an extended process, he said.
When counseling others, believers express more by listening than by anything they say immediately after an incident, Smith added. “In almost every situation, people don't remember what you say. They just know you were there and you care. You cared enough to stand beside them in their pain and their anguish and their hurt.”
For more help on this topic, BGCT leaders encourage church members to attend the National Organization for Victim Assistance crisis response training Feb. 9-13 in San Antonio.
The weeklong event includes victim advocacy and counselor training courses, as well as training to address physical, emotional and spiritual needs in a crisis. It is sponsored by the BGCT and San Antonio Baptist Association.
Depending on the situation, a media frenzy can send a church scrambling if it does not have a crisis communication plan, added Becky Bridges, director of the BGCT Communications Center.
She recommends designating a location away from grieving members for reporters to work. The church should pick one person with a calm demeanor to serve as a representative to the media. That person should make a list of speaking points to address basic information in front of the media. Information should be updated regularly.
This effort can help keep the phone lines clear for family members as staff no longer have to answer the same questions repeatedly, Bridges said.
Although some church leaders may be reluctant to cooperate with the media, Bridges argued that the coverage provides a unique opportunity to spread the faith.
“Tragedy often opens up a door for sharing basic truths of the gospel when normally a reporter would edit out such comments,” she said. “It is a great time to put our beliefs into action by showing compassion, faith and caring to those who are watching us closely both in front of the camera and in homes, watching TV or reading the paper.”
Crisis situations are difficult, but the way churches handle them has a strong impact on their communities, BGCT leaders said. Following an appropriate action plan helps churches meet needs more effectively.
“No one is ready for disaster when it occurs, but we need to be as prepared as we possibly can be,” Smith reminded.
For information on the San Antonio event, call (888) 311-3900 or e-mail rgram@bgct.org.